Going the Extra Mile
When I was in a real pinch, Matt with Apollo Caster saved the day. I literally stumbled upon Apollo while searching online for an emergency caster supplier. After calling numerous places and getting the same "sorry we don't stock that particular style of caster" from everyone, I thankfully reached Matt who was more than willing to go the extra mile to earn our business.
He also told me that "we don't stock that particular style of caster", BUT instead of saying "thanks for calling", he said "let's see if we can get you setup with a sufficient alternative until the real thing is available". Not only did he help in replenishing our supply, he did so while matching our current pricing.
Matt was like the light at the end of the tunnel. LaCrosse Furniture was facing a major dilemma, and he was more than willing to help this "unknown" customer on the other end of the line. I'm happy to report that we have fully switched our caster business to Apollo, and we remain happy with their service!
Have questions about our products? Wondering what caster would best suit your needs? Just saying hi? Drop us a line here!